Shipping policy
Shipping Policy
Last updated: August 15, 2026
Every rug at The Aura Rug is printed and finished after you place your order. Nothing is pre-made or sitting in a warehouse — your design goes into production specifically for you, which is why processing takes a few days before your order ships.
Below is exactly what to expect, from checkout to your doorstep.
Processing & Shipping Times
Processing Time: 3–5 business days This is the time it takes to prepare your artwork, print your rug, finish the edges, and pack it for shipment.
Domestic Shipping (United States): 2–4 business days Once your rug leaves our production facility, delivery within the US typically takes 2 to 4 business days.
International Shipping: 10–20 business days Delivery times outside the United States vary by destination and depend on customs clearance in your country.
Total Time to Expect
| Destination | Processing | Shipping | Total |
|---|---|---|---|
| United States | 3–5 business days | 2–4 business days | 5–9 business days |
| International | 3–5 business days | 10–20 business days | 13–25 business days |
Business days are Monday through Friday and do not include weekends or US public holidays. As a rough guide, 5–9 business days is about 1 to 2 calendar weeks.
Shipping Rates
Standard shipping: $6.00 flat rate per order
Free shipping on orders of 3 or more items
The flat rate applies to your whole order, not per rug. If you order two rugs, you still pay $6.00 once.
Shipping rates are calculated and shown at checkout before you pay. International rates may vary by destination and will be displayed at checkout.
Where Your Order Ships From
Our rugs are produced and shipped from our print partner's facility in the United States. We work with Printify's US production network, which lets us keep domestic delivery fast and avoid long overseas transit for our American customers.
Order Tracking
You will receive two emails from us:
- Order confirmation — sent immediately after you place your order
- Shipping confirmation with tracking number — sent the moment your rug leaves the facility
Tracking information can take 24 to 48 hours to become active after you receive it. If your tracking number does not show movement right away, this is normal.
If you have not received a shipping confirmation after 7 business days, please email us at support@theaurarug.com with your order number and we will look into it.
Shipping Address Accuracy
We ship to the address exactly as entered at checkout. Please review your address carefully before completing your order, including apartment or unit numbers.
If you notice a mistake, email us immediately at support@theaurarug.com. We can usually correct the address if your order has not yet entered production.
If a package is returned to us as undeliverable due to an incorrect or incomplete address, we will contact you to arrange reshipment at the actual reshipping cost, or issue a refund of the order value minus the original shipping charge.
Delays
Most orders arrive within the estimated windows above. Delivery can occasionally take longer during:
- Major holidays and peak shopping seasons
- Severe weather affecting carrier networks
- Customs processing on international orders
- Carrier backlogs outside our control
We will always let you know if we become aware of a delay affecting your order. The estimates on this page are our honest expectations, not guarantees, once a package is in the carrier's hands.
Halloween Ordering Deadline
Our Halloween designs are seasonal and demand rises sharply in October. To receive your rug before Halloween, we recommend ordering by October 15. Orders placed after this date may still arrive in time, but we cannot guarantee it.
International Orders, Customs & Duties
We are pleased to ship worldwide.
Please note that import duties, taxes, and customs fees are not included in the price of your rug or in your shipping charge. These charges are set by your country's customs authority and are the responsibility of the recipient.
Customs policies vary widely between countries. If you are unsure what to expect, we recommend contacting your local customs office before ordering.
Delays caused by customs inspection are outside our control and are not included in the 10–20 business day estimate.
If a package is refused at customs or abandoned by the recipient, we are unable to issue a refund.
Lost or Missing Packages
If tracking shows no movement for 14 days after your shipping confirmation, contact us and we will treat the package as lost and send a free replacement.
If tracking shows your package as delivered but you cannot locate it, please check with neighbors, your building's mail room, and any safe drop locations first. If it still does not turn up, email us — we will help you file a claim with the carrier.
Full details are available in our Return & Refund Policy.
Questions?
If anything about shipping is unclear, or if you need your order by a specific date, please email us before you buy. We will tell you honestly whether it is achievable.
Email: support@theaurarug.com Phone: +1 (609) 780-1419 Response time: within 24 hours, 7 days a week
Contact Us
The Aura Rug NguyenDucDuyAnh LLC 1500 N Grant St, Ste N Denver, CO 80203 United States
The Aura Rug is a brand operated by NguyenDucDuyAnh LLC, a limited liability company registered in the United States.